Performance

Catalog of Available Courses and Workshops

Below are the titles of seven online courses and/or workshops that are available from Lowther7, LLC Catalog descriptions, learning objectives, and details for each are provided separately following this listing.

Creating Successful Talent Within Your Firm

Available online or by appointment.

Embracing Sustainability in the Workplace

Online only - Instructor-led.

Cyber Security for Small Businesses

Available online or by appointment.

Developing Online Courses

By appointment only - Instructor-led.

Contact us about your workshop questions today; we're happy to help!

Creating Successful Talent Within Your Firm

Description:

This workshop provides practical approaches and tools addressing your firm’s professional talent development challenges. Using a 7 step methodology we will address the why, how, and what to do for staffing development. The workshop will cover areas such as graduate development curriculum, technical skills, client presentations, project management, leadership development, and on-boarding, as well as requirements for licensure and certifications. This workshop addressed the "how-to's" about developing and implementing an effective internal firm-wide, professional training and development program.

Knowledge Level:

This program is structure for Practitioners and Advanced levels. This program is for everyone within the firm responsible for effectively matching people to resources needed to achieve the team member’s professional goals while achieving the firm’s strategic and business goals.

Course Design:

This 8 hour workshop is designed to be delivered on-site. This program has been successfully delivered in a firm with multiple offices using a blended delivery approach. The program allows for Q&A and includes a personalized plan of action.

Learning Objectives:

At the end of this program you will be able to:
1. Identify 2 performance elements of your in-house education program in terms of the firm's strategic and business goals.
2. Determine appropriate development method(s) of your firm’s unique technical or design educational content to advance your firms agenda.
3. Differentiate the most effective delivery method(s) for your firm’s top development priority.
4. Define 4 criteria for use of a master evaluation tool that will guide you in continuously improving your program.

This Course is recommended for:

* Individuals and project teams to supplement a design firm's internal curriculum.

Faculty:

Thom Lowther, Ed.S. Has been involved with the professional development of A/E and design professionals for more than 20 years. Thom is currently the owner and CEO of Lowther7, LLC, a small Veteran owned training and consulting firm. Thom has served as the Senior Director of the American Institute of Architects (AIA) Continuing Education System (CES). He managed the AIA/CES Firm Leadership Symposium series and the AIA/CES Award of Excellence program. He served as staff liaison on the Advisory Panel for Professional Development of the Union of International Architects. With the AIA, Thom worked with 43 state licensing boards to establish mandatory continuing education requirements for architects and engineers. As Vice President of Education at the U.S. Green Building Council, he was responsible for the oversight of LEED related education for design professionals. Following the USGBC Thom was the Americas Region, Learning and Development Associate with the global engineering and design firm, Arup. Thom is a contributing author to the PSMJ Resources monthly newsletter and a Jury member for the 2015 & 2016 LearningElite Awards sponsored by CLO Media.

On-site minimum of 10 participants required to book this workshop.
Contact us about your workshop questions today; we're happy to help!

Improve Individual and Team Performance

PerforMore leverages your existing successes, unique strengths and diverse experiences in order to design a personalized roadmap. Our coaching programs are designed and delivered with expert guidance for individuals that have a desire to reach new personal levels of success. This is achieved through the M.A.D.E.S Coaching Model and energy leadership coaching. Energy leadership coaching is a process that develops a personally effective style of leadership that positively influences and changes not only yourself but also those with whom you work and interact.

Building a Design Firm'€™s Professional Development Program – Planning and Performance Projection

Photo of staff reviewing graphs

Planning and performance projection is the critical third step to building a successful professional development program. This step should be based upon the results your needs assessments and analysis. At this point you develop measurable short and long-term educational goal with performance projections of key education results that tie into the overall business strategy. If you have not already done so at this point, be sure to develop a realistic budget that supports your project.

Continuing in part four of this eight part series I have assembled requirements from several prestigious organizational award programs that appear with consistency. The self-assessment presented in this piece are intended to assist those individuals who are responsible for shaping and managing the organizational structure of an Architectural/Engineering Design and Consulting Firms'€™ professional education department. This assessment tool is not intended for the design or development of any individual course, certification, skill, or professional program.

KEY 3: Planning and Performance Projection

Here we examine the firm'€™s planning, support and performance projections. This section examines how the firm identifies, develops, and supports program designers and faculty. Key 3 also takes into consideration how the firm effectively collects and reports information about activities and participants.

Planning Process
1. There is an established organizational planning process leading to the implementation of learning solutions and educational programs. As appropriate this process includes on-the-job support where and when your L&D customers need it.
2. There is a process that addresses how technology supports the learning evaluated, improved, and kept current with changing business needs.
3. There is a process involving how to use key information in the determination of learning objectives for learning and knowledge sharing activities.
4. There is a short-term planning process leading to necessary adjustments of educational programming, staffing, and delivery.

Human Resources
5. There is a process to identify and involve key personnel in roles of program designers, developers, instructors and facilitators, and evaluators.
6. There is a process to train and support key personnel to serve as program designers, developers, instructors and facilitators, and evaluators.
7. There is an established process that ensures all appropriate staff is kept current of all requirements, regulations, and laws related to course content.

Performance Projection
8. There are identified metrics used to assess the effectiveness of your learning solutions that are updated annually.
9. There are short and long-term projections related to desired key education results.
10. There are short and long-term projections related to performance and/or benchmark data that can track improvement.
11. At least some of the short and long-term projections for the education program reflect measurable goals.

Program Tracking & Maintenance
12. Detailed summaries of all revenue and expenses related to the overall program are maintained and evaluated on a scheduled basis.
13. There is a process that ensures that program standards are maintained when partnering with other organizations.
14. There is a process for compensating and recognizing individuals and groups who help reach the education objectives and for those whose performance improves.
15. A process for tracking and reviewing the education program marketing results - internal and external.
16. There is a process for tracking, reviewing, and improving the program content and offering new educational activities.
17. A process is in place for recording and filing required designations for activities, such as Health, Safety and Welfare (HSW), LEED, ISO, ANSI, Mandatory Continuing Education (MCE), PDH, state license etc.

Sources:
Using the Baldrige National Quality Award and IACET as models, a special task force created the AIA/CES Award for Excellence for The American Institute of Architects, Continuing Education System. This program was used as a cornerstone for building a national continuing education program that shaped education offered in the Architecture, Engineering, and Construction (A/E/C) industry. Today, other learning and development award programs such as the ASTD-Awards/Best-Awards and the Chief Learning Officer, CLOmedia Awards are also being used to elevate the practice learning and development.

Building a Design Firm's Professional Development Program -€“ Evaluation and Improvement

Photo of an evaluation form

This final segment of an eight part series covers evaluation, feedback, and continuous improvements. As before, I have assembled requirements from various award programs that appear among several prestigious organizations with consistency. My intent here has been to provide a self-assessment tool that can be used to help improve and more effectively manage a firm's professional education department.

All successful programs include an evaluation and feedback process. A system should be established that will evaluate each course, service or product against (Key 3) measurable short and long-term educational goals using performance projections. Don'€™t collect data just because you can. Collect what you need to help make informed decisions. And if you collect it, don'€™t ignore the information and let it collect dust. Use the information to continually improve your program, build your reputation as a quality organization, and become more profitable.

KEY 7: Evaluation and Improvement

This section provides a list of award winning recommendations for the areas of educational evaluation and program improvement. For each section below there is and established process.

Selection of Information and Data Collection
1. Determine what program evaluation information should be collected, maintained, and reviewed.
2. Addresses the methods used to evaluate the quality of the education program.

Evaluation and Review of Educational Performance
3. Determining comparative data to be used to measure performance.
4. Evaluation of the educational system with identified areas for improvement.
5. Determining how learning activities reach their stated objectives.

Education-Specific Results
6. Evaluate performance results for education services, programs, certification, and licensure compliance.
7. Using information to improve program effectiveness.
8. Keeping current with the changing educational needs of the audience.

Accessibility and Complaint Management
9. Providing access and information to participants who seek assistance or voice complaints about the educational activities.
10. Ensures that complaints are resolved effectively and promptly.

Feedback and Continuous Improvement
11. Insures information is and data shared and reviewed by leadership, and appropriate committees and individuals with the expectations of continual improvement.

Sources:
Using the Baldrige National Quality Award and IACET as models, a special task force created the AIA/CES Award for Excellence for The American Institute of Architects, Continuing Education System. This program was used as a cornerstone for building a national continuing education program that shaped education offered in the Architecture, Engineering, and Construction (A/E/C) industry. Today, other learning and development award programs such as the ASTD-Awards/Best-Awards and the Chief Learning Officer, CLOmedia Awards are also being used to elevate the practice learning and development.

Architectural Research Associates

Learning Objectives Simplified: Check out the New Bloom’s Taxonomy Tool

Candle Flame

The tool is simple, easy to understand, and easy to use. If you are the course designer, a trainer, an instructor, or the firm's Learning and Development Coordinator, Manager, Director or the CLO - this tool will make your professional life a little easier. If only this tool had been available during the past 30 years.

I would like to thank the Center for Excellence in Learning and Teaching (CELT) at the University of Iowa for posting on their website the Model of Learning Objectives. This model was created by: Rex Heer, Iowa State University.

Sharing this tool with my professional peers who are working in the A/E/C design industry, this is probably the best gift I can offer for the New Year. Try it for yourself; I think you will like it.

Taxonomy for Learning, Teaching, and Assessing: A revision of Bloom’s Taxonomy of Educational Objectives.

If you have trouble accessing the interactive Flash-based model the content is available in a text-only table.

The International Learning Unit: An Expanding Role in Schools

Flickr photo by hohohob

What do West Palm Beach, Florida, Vancouver, British Columbia, Morgantown, West Virginia and Washington, DC have in common? They all host organizations that use the International Learning Unit (ILU) for continuing education courses and programs. In Washington, DC you will find associations that use the ILU. In Morgantown, WV you will find it used at the university, in Vancouver it is used at Langara College and in West Palm Beach, Florida at Forest Hill Community High School. The ILU is used because of its flexibility, its ease of use, and its capabilities of measuring learning, knowledge and skills. The ILU can be used for supporting a professional license or for personal growth.

David Reilly is the Assistant Principal for Adult and Community Education at Forest Hill Community High School. David states that “The ILU may be used in many teaching situations. It must be remembered that we are looking for a mastery of the content. The mastery is set at 80%. Content items may be evaluated through the use of test and quizzes, demonstrations, essays, online discussion, presentations, performance based projects, peer review, and other outcome- based evaluations. It makes sense that if a student is taking a class for the betterment of him or herself that there should be a measurement of how well the student did, and how much he or she learned. Many courses offer different types of instruction and the ILU unit of measurement can be used in all modes of teaching. It is also an advantage if a student is taking a course for his or her present employer. When a certificate is issued with the 80% amount of content mastery shown to an employer the mastery and the amount of ILU’s carries more clout than if a student simply takes a course.”

David told us that it was the instructors that saw a need for the use of the ILU in some of the adult and community education classes that were offered at Forest Hill Community High School. David stated that the instructors of courses such as Quick Books and cake decorating use the ILU because they were looking for a performance based measurement that supported quizzes as well as a demonstration to gain mastery. David indicated that within each lesson there are assigned actions that must be performed by the students. As the student completes assignments the teacher, using a scale for performance grading checks off the performance content and assigns ILU points.

The International Learning Unit (ILU) holds new relevancy in the age of the Internet

Flickr Photo by by epSos.de

As almost everyone who works in the field of continuing education, professional development or organizational development knows - the continuing education unit (CEU) was the model for measurement most frequently used during the 20th century. This time based model worked well in the industrial age. Unfortunately the CEU model hasn’t changed, nor has it kept up to date while our global cultures have changed. So what can improve, update or replace the CEU? The International Learning Unit (ILU) developed in the 21st century to address the changing needs of continuing and professional education in the age of the Internet.

According to Wikipedia the “International Learning Unit (ILU)” is an outcome based measurement of learning designed for lifelong learning activities. The ILU is a competency based approach to measuring learning education courses. The ILU is an alternative measurement and standard to the time based measured courses. The ILU measurement can be used to provide evidence of completion of continuing education requirements mandated by certification bodies, professional societies, or governmental licensing boards.

The ILU was designed for the needs of the 21st century. Instead of recording seat time in class the ILU measures the knowledge and skills of the participants. The ILU adopts well to web based education that has begun to warp, change, and reshape time as it relates to learning. Unfortunately all of the rules and laws are currently written measuring the professionals success in time spent at the event. Does this still make sense in your continuing education or certification program to measure seat time – when there might not even be a seat used? Isn’t it time to adapt the International Learning Unit?

Evaluation and Improvement – The firm’s 7th key to quality continuing professional education

The question that I like to raise, "what does your firm do with the information collected after having employees evaluate each course upon completion?" Does your firm require course evaluations from each participant before certificates or credit is awarded? Does your firm use a competency based learning approach that ties into performance and bonus pay? Does your firm use a systematic approach to annual or semi-annual review of the overall education program? Does your firm integrate the results of the evaluations into the firm’s business plans? In order to establish a quality education professional education program you should have answered either “yes,” or answered, “We are working on all of these questions.”

It is amazing that firms spent time and effort to provide some type of an evaluation form for their employees and clients at the end of a training session and then do not use the results for improvement of the either the courses, instructors, staff performance, or business improvement. The opportunities for improvement within the firm are great. The collected information can be used to improve future course offerings, content, instructors, and delivery methods. Forward thinking firms can use the results to improve their firm’s product or services. They can also improve their firm’s marketing and promotion by having clients participate in select sessions.

Your firm could build a system that continually evaluates all of the courses and the employees upon completion of the courses. Curriculum could be developed from the results of the evaluations. Faculty or instructors could be developed from a selection process involving high performing employees. Performance improvement could be measured, evaluated and adjusted according to the business needs of the firm. Internal instructors, staff and human resources/training department staff could receive instantaneous feedback on what needs to improve, and maybe even how to improve. Use the information you collect to continually improve your continuing professional education courses and your business. Who knows, it might even help in the firm’s recruitment efforts when emerging professionals discover that the firm is serious about professional development.

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